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What are the major phases in the process improvement methodology? What are some of the major types of customer and/or patient service-level issues that exist in healthcare today? Based on your answer, choose one and describe how a process improvement methodology could impact the service outcome.
Must include a biblical integration verse and at least 2 peer-reviewed source citations, in addition to the course textbook which is below.
II, J. R. & Helton, J. (2021). Health care operations management (3rd ed.).
Jones & Bartlett Learning.