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You will recall in Week 1 that you offered suggestions for what you would do differently as an organizational leader who has been charged with bringing about resolution in a conflict. Now that you have spent the past several weeks exploring this topic, identify and evaluate your (perhaps renewed) approach in handling conflict with respect to communication skills, interaction style, and group interaction skillsets by completing the activities and addressing the questions outlined below. Include areas where your thoughts on conflict have been changed due to new knowledge and integrate instructor feedback from the prior weeks of this course.
Be sure to address the following:
In the outlined conflict situations in this week’s lesson, explain whether you tend to avoid, compete, compromise, accommodate, or collaborate.
Determine if your approach differs depending on if the conflict occurs in a personal situation or encounter at home, or in a professional setting while at work. Work from Week 2 may help with this criterion.
Interpret whether you feel confident when you enter conflict situations, or if you feel that your behavior leaves something to be desired. Use examples of your behavior to support your claims. Work from Weeks 1 and 3 may help with this criterion.
Recommend behaviors and skillsets you should further enhance in conflict situations. Use examples of your behavior to support your claims, helping your organization achieve a more inclusive culture. Work from Weeks 4 and 5 may help with this criterion.
Explain which mediation techniques serve educational organizations the best. Work from Week 4 may help with this criterion.
Assemble specific mediation techniques that will help you with effective collaboration in the future. Work from Weeks 5 and 6 may help with this criterion.
Use the template in this week’s resources to prepare the worksheet as an appendix to your paper. In the worksheet, you will (a) identify the specific leadership behaviors you wish to professionally enhance as they relate to conflict, (b) explain what you will do to effect change in these areas, and (c) explain how you will know whether you have achieved your leadership goals. Include at least five specific behaviors in your worksheet. Suggestions are as follows:
Gaining a sense of responsibility for one’s own feelings.
Increasing perspective-taking skills so that the other person’s perception of the situation can be better understood.
Learning how to determine whether a conflict should be confronted or avoided.
Avoiding destructive conflict patterns.
Recognizing motives in conflict situations.
Understanding how relationships affect conflict behavior.
Recognizing the variables that affect conflict (like power and trust) and how to respond to them.
Analyzing conflicts so that a wider array of choices becomes available.
Increasing anger management skills.
Learning to control verbal aggressiveness.
Learning how to ask others for change.
Increasing empathic listening skills.
Learning to de-escalate destructive conflict.
Learning how to let go of grudges (forgiveness skills).
This paper must demonstrate comprehension, application, analysis, assessment, and integration of the research.
Length: 12/ including worksheet appendix, but not including title and reference pages
